Refund Policy

Last Updated: July 8, 2025

This Refund Policy explains the terms and conditions under which Xaloriventa ("we," "us," or "our") may provide refunds for purchases made through our online masterclass platform at Xaloriventa.sbs.

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1. Overview

We are committed to providing high-quality educational content and a premium learning experience. This policy outlines the circumstances under which refunds may be requested and granted.

2. Eligibility for Refunds

2.1 Timeframe

Refund requests must be submitted within 14 days of the original purchase date. Requests made after this period will not be eligible for consideration.

2.2 Course Access

To be eligible for a refund, you must have accessed less than 25% of the course content. Once you have viewed or downloaded more than 25% of the materials, the purchase is considered final and non-refundable.

2.3 Valid Reasons

Refunds may be granted for the following reasons:

• Technical issues preventing access to course materials that cannot be resolved by our support team
• Course content significantly differs from the description provided at the time of purchase
• Duplicate purchases made in error
• Unauthorized charges or fraudulent transactions

3. Non-Refundable Purchases

The following purchases are not eligible for refunds under any circumstances:

• Courses purchased during promotional periods or at discounted rates
• Subscription renewals after the initial subscription period
• Digital downloads that have been accessed or downloaded
• Bundled courses where individual components have been accessed
• Gift purchases or promotional credits
• Courses completed in full or where completion certificates have been issued

4. Subscription Services

4.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing cycle. No partial refunds will be provided for unused time within a billing period.

4.2 Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if cancelled within 30 days of the initial purchase, provided less than 25% of available content has been accessed. After 30 days, annual subscriptions are non-refundable.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@Xaloriventa.sbs
2. Include your order number, purchase date, and registered email address
3. Provide a detailed explanation of the reason for your refund request
4. Allow up to 5 business days for our team to review your request

You may also contact us by phone at +6082583699 during business hours or mail your request to:

Xaloriventa
Jalan Stadium
11800 Gelugor, Pulau Pinang
Malaysia

6. Refund Processing

6.1 Approval Process

All refund requests are reviewed on a case-by-case basis. We reserve the right to approve or deny any refund request at our sole discretion. You will be notified via email of the outcome of your request within 5 business days.

6.2 Processing Time

If your refund is approved, it will be processed within 7 to 10 business days. The refund will be issued to the original payment method used for the purchase.

6.3 Payment Method Variations

Depending on your payment method and financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

7. Partial Refunds

In certain circumstances, we may grant partial refunds at our discretion, including but not limited to:

• Technical issues affecting only portions of course content
• Prorated refunds for cancelled annual subscriptions within the eligible timeframe
• Bundle purchases where only specific components are affected by qualifying issues

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside the terms of this policy, please contact our support team with detailed information. Such requests will be evaluated individually, and any decision made will be final.

9. Course Quality Guarantee

We stand behind the quality of our masterclasses. If you experience genuine issues with course content quality that were not apparent from the course description, please contact us immediately so we can address your concerns.

10. Fraudulent Refund Requests

We reserve the right to deny refund requests that we determine to be fraudulent or abusive. Patterns of excessive refund requests or attempts to circumvent this policy may result in account suspension or termination without refund.

11. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

12. Contact Information

If you have questions or concerns about this Refund Policy, please contact us:

Email: support@Xaloriventa.sbs
Phone: +6082583699
Address: Jalan Stadium, 11800 Gelugor, Pulau Pinang, Malaysia

13. Dispute Resolution

If you disagree with our decision regarding a refund request, you may escalate the matter by submitting a formal written appeal to support@Xaloriventa.sbs within 10 days of receiving our decision. All decisions following an appeal review are final.

14. Chargebacks

Initiating a chargeback without first attempting to resolve the issue through our refund process may result in immediate account suspension and loss of access to all purchased content. We encourage you to work with us directly to resolve any payment disputes.